
Turn employee experience into your BPO’s strongest competitive advantage
Industry Tips
In the BPO industry, competition is no longer just about winning clients. It’s also about keeping the right people.…

How rewards and recognition shape your BPO employer brand
Industry Tips
In 2026 and beyond, benefits are no longer just add‑ons—they’re proof of what a company truly values.

From International Women’s Day to every day: Embedding gender equity in everyday work cult…
Industry Tips
Every March, workplaces burst with the energy of International Women’s Day—purple ribbons, inspiring speeches, powerful…

What the Year of the Horse means for companies this 2026
Industry Tips
Lunar New Year ushers in a surge of fresh energy at work, and the Year of the Horse is anticipated to be faster-paced.…

What is Job Hugging? The career trend shaping the 2026 workplace
Industry Tips
"The Great Resignation" has run its course. These days, "The Great Stay" is making waves in the…

From Port to Productivity: The Human Side of the Shipping Industry in the Philippines
Industry Tips
When one hears of the “shipping industry”, three things come to mind: logistics, ports, and ships. Yet beyond these…

7 questions to ask for an organizational mid-year health check
Industry Tips
A McKinsey study reveals that companies that revisit their goals mid-year are twice as likely to adapt effectively to…

Why the most successful businesses are going green
Industry Tips
Sustainability is no longer just a buzzword—it’s a proven strategy for long-term success. In fact, a 2024 study by the…

Office Survival Guide: 5 Types of Colleagues You’ll Meet
Industry Tips
Whether you're a fresh graduate stepping into the corporate world or a seasoned professional, you're bound to…

Common Fiscal Year Planning Mistakes and How to Avoid Them
Industry Tips
Many businesses underestimate the impact of early planning, but those who start ahead often see better results and long…

5 consumer trends to watch for in 2025
Industry Tips
Twenty-five years ago, consumers were in a season of discovery. Smartphones were a foreign concept, much like the World…

The Do’s and Don’ts of Gift Giving Etiquette in Business
Industry Tips
Gift-giving is a universal way to show thanks and appreciation, even in the professional world. It’s not just that, a…

10 Freebie Ideas Your Clients Will Love
Industry Tips
Here are some freebie ideas for your next marketing promotion.
Freebie marketing has been used by some of the…

Here’s What You Really Need to Know About the Gen Z Workforce
Industry Tips
Think about it: how many Gen Zs are part of your team? There must be at least one in your department, already thriving…

How to Use Digital Incentives to Attract and Retain Loyal Customers
Industry Tips
Here are tips to delight your customers with digital incentives.