Got any questions?

Where Can I Buy Pluxee Gift?

• You can buy digital Pluxee Gifts online at shop.pluxee.ph We deliver anywhere in the Philippines!

How Can I Buy Pluxee Gifts Online?

Follow the steps to complete order Gift Certificates Online at shop.pluxee.ph

1. Visit shop.pluxee.ph
2. Register your account information.
3. Choose the digital voucher you would like to give.
4. Select if you will send using the default message or a personalized message to your recipient.
5. Add your recipient details by entering their mobile number or email address.
6. Review your order and choose your mode of payment to complete your order. 

• Yes! There is no limit as to the number of Pluxee Gift codes you can use per transaction.

• Yes! Credits are paritally redeemable so you may use these in different transactions until fully consumed.

• No, you must use the entire amount per transaction. There will be no change or “sukli” if the transaction is less than the amount of the code.

• The Pluxee Gift code is valid for one transaction only. You need to use the whole amount to maximize its value since no change will be given by Merchants. For more info about the terms of use, refer to our Terms and Conditions.

• No, the feature of converting the Pluxee Gift code into telco load is only available for loading prepaid numbers.

You may activate your Activation Code in 2 ways:

Via SMS:

• Type ACTIVATE (Space) 10-Digit Activation Code and send to +639221000281. Regular SMS fee will apply.

Via Website:

• Go to https://giftcode.pluxee.ph/consumer
• Click ACTIVATE button and enter your Activation Code
• Choose whether you want to receive your Pluxee Gift code-through SMS or Email
   

Simply Text: CONVERT<space>10-Digit Pluxee Gift Code<space>Load Amount<space>11-Digit Prepaid Mobile Number and send to 22566123

If via GC Code:

• Tap PAY on the Home Screen of your Pluxee Philippines app and choose “GC code”
• Enter the exact amount you need to use and tap “Generate Code”
• Present the generated barcode to the cashier

If via QR Code:

• Tap PAY on the Home Screen of your Pluxee Philippines app and choose “QR code”
• Scan the merchant QR code
• Enter the exact amount you need to use and tap “Pay now”
• Swipe to pay to complete the transaction

• Send a screen capture of the code via email to support@care.pluxee.ph
• A customer service representative will ask you to fill out a revalidation request form and validate and inspect the authenticity of the surrendered Pluxee Gift code
• We will validate these codes by inspecting the Pluxee Gift code’s validity and authenticity prior to replacement
• If your request for revalidation is valid and approved, you will then receive a confirmation message via email or SMS that your New Pluxee Gift code has been sent. For other details, including the codes valid for revalidation, please see our Terms and Conditions.

Your conversion will be considered INVALID for the following scenarios:

• Less/More than the 10-Digit Pluxee Gift code or used codes
• Other invalid Load Amounts than P50 and P100 (ex. 49, 51, 99, 101 are all invalid load amounts)
• Less/More than 11-Digit Mobile Number or postpaid mobile numbers.

Yes. Just forward the SMS/Email message to your recipient.

Yes, converting is FREE! Just maintain at least P1 regular load to send a conversion message.

Since our Pluxee Gift code is connected to our merchant’s Point-of-sale terminals (POS) via internet connection, from time to time, connection errors will occur, and “invalid” messages will pop-up. If this happens, you may check our merchant locator for other branches or merchants accepting Pluxee Gift codes.

Where Can I Use my Pluxee Gift?

• You can use it in over 17,000 merchants nationwide! Just visit this link to view the full list at merchantlocator.pluxee.ph
• It cannot be used for utility or any bills payment.

The Merchant did not accept my Pluxee Gift, what should I do?

• Please contact us at (02) 8689-4755 or email support@care.pluxee.ph and provide the following details so we can report the concern to our merchant’s team.
     – Your Full Name:
     – Contact Number:
     – Email Address:
     – Merchant Name:
     – Merchant Address:
     – Merchant Contact Person:
     – Merchant Contact Person Designation:
     – Date and time of transaction:
     – Reason for non-acceptance:

In case a transaction fails because of server issues:

• Request merchant frontliner (cashier, customer service representative, etc.) to try to transact 3x since the gateway might be having multiple transactions at the same time
• If the 3rd attempt continues to fail, call Pluxee’s Customer Care Team and report the error encountered
• Request consumer to try to use the digital vouchers at the same merchant on a different time/day or try to transact with another merchant listed on the face of the digital voucher

No, you can only convert Pluxee Gift codes valued at P50 or P100 into mobile or telco load for prepaid phones

A Pluxee Gift code is an electronic voucher that is sent to recipients via Email or SMS. It is accepted at exclusive and top preferred Pluxee partner merchants nationwide.

Pluxee Gift credits are gift credits in the Pluxee Philippines app, which can be used at over 17,000 merchants and online stores. Credits are partially redeemable, shareable and non-expiring.

You can choose between a P50 or P100 load amount. If you try to convert other load amounts, you will receive an error message about the incorrect load request.