Got any questions?

You can choose between a P50 or P100 load amount. If you try to convert other load amounts, you will receive an error message about the incorrect load request.

You may convert to any prepaid mobile number of Globe, Smart, and Sun Cellular.

If you convert the same Pluxee Gift code, or try to convert a used Pluxee Gift code, the transaction will not proceed, and you will receive an error message.

• You can tap “Resend” at the bottom of the page.
• Verification codes and One-time pins will expire after two minutes. If this happened, just tap on “resend” to receive a new code.

Activation Codes have a designated Pluxee Gift code with a fixed Peso value. Activation codes may be activated via SMS or, through our online portal.

This is a feature where the Pluxee Gift code can be converted into telco or mobile load for prepaid phones.

You may reach our Customer Care hotline from Mondays to Fridays (excluding public holidays), from 9:00am to 6:00pm

Visit our Merchant Locator at merchantlocator.pluxee.ph to see the complete list of Pluxee Gift code merchants.

Tap TRANSACTIONS on the home screen of your Pluxee Philippines app to view all Pluxee Gift credits (received and used/spent).

Visit our Merchant Locator at merchantlocator.pluxee.ph to see the complete list of Pluxee Gift merchants.

Get a full list of where to enjoy your Pluxee Gift credits and to locate the merchants near you; visit our Merchant Locator at https://merchantlocator.pluxee.ph

• All activation codes have an effectivity date which can be found on the Activation code page. They can no longer be activated after they have expired.
• To check the status of your activation codes, simply tap on “Activation Code” from the homepage.
   

Please ensure that you input the complete and correct Pluxee Gift code; must be a 10-digit code.

Only Pluxee Gift codes issued as a universal voucher, accepted in all partner merchants, can be converted to Pluxee Gift credits. Pluxee Gift codes issued as a filtered loop (specific to a product/merchant; e.g. Pluxee Gift Christmas Basket, Pluxee Gift Christmas Ham, etc.) are not valid for conversion to Pluxee Gift credits.

Yes, you will need to be online to transact your Pluxee Gift credits via the Pluxee Philippines app.