Man + Machine: The perks of AI integration for your organization

Here’s why decision-makers like you should integrate AI to enhance your teams’ performance: 

1. Unlock new opportunities and drive innovation

AI isn’t about job loss; it’s about job transformation. The World Economic Forum (WEF) reports that while 92 million jobs are set to be displaced in the next 5 years, it will be replaced with 170 million jobs worldwide with new roles in data curation, AI training, and digital analytics. As AI takes over repetitive tasks, your people can focus on high-value tasks that involve creativity and strategy. While change can’t easily happen overnight, adaptability is key.  

2. Enhance productivity through AI collaboration

The BPO industry, which is known to play a vital role in the Philippine economy, is one of the most exposed to automation.  In fact, the Philippine Statistics Authority (PSA) indicates that customer service roles such as BPO managers, support technicians, customer service representatives and sales agents are considered “highly complementary,” which means AI works best with people, not in replacement of them. 

This graph illustrates the share of jobs exposed to AI, indicating their potential to benefit from AI collaboration rather than face displacement.

Pro-tip: Invest in training your people to handle systems such as chatbots and virtual assistants to make the AI shift collaborative rather than combative.

3. Build a more adaptable, skilled workforce

According to the World Economic Forum (WEF), roles such as Big Data Specialists, AI Engineers, and Machine Learning Experts are expected to be the most in demand in the next five years.

This graph shows the fastest growing jobs projected between 2025 to 2030, highlighting a demand shift toward tech-driven and future-ready skills.

For HR leaders and managers, now is the time to take a proactive approach and upskill your workforce. Focusing on continuous learning and development can help your teams innovate and prepare for new roles that will emerge. This forward-thinking approach not only helps organizations remain competitive but also ensures employees are equipped to thrive in an ever-evolving job market. 

Next steps for a future-ready organization

Here’s what you can do for your organization to stay relevant.

For your employees: Lean in, don’t bow out

Whether your employees are fresh graduates or mid-career professionals, now is the time to invest in their growth. Offer flexible learning options through platforms like Coursera, Udemy, or local training courses.

Remember that AI shouldn’t be feared—it should be seen as an opportunity to leverage your people as your best assets.

For your sales channel partners: Equip, empower, and engage

With industry trends evolving rapidly, especially with the integration of AI, it’s crucial to keep your sales channels partners' skills up to date. Enhance their knowledge through training in AI tools, industry best practices, and your products or services to build confidence. This encourages deeper engagement, fosters idea-sharing, and provides valuable feedback. Additionally, partner accreditation boosts credibility and expertise. 

Pluxee Philippines supports organizational learning through meaningful incentives. Pluxee Gift codes, which can be integrated via API, are a powerful way to reward participation in training, certifications, or AI-readiness programs. Our codes also come in the form of tangible digitally powered cards, accepted by over 6,000 merchants nationwide.  Whether you're recognizing top performers in an online course or motivating teams during a digital transformation initiative, rewards go a long way in boosting morale and work-life joy.

Human touch still wins

Artificial intelligence may be fast, but it isn’t human. Machines can’t replicate the human qualities that drive great businesses, such as empathy, collaboration, or creativity. By upskilling your workforce to leverage AI, you can stay ahead of the curve.

Whether you're leading a team, working on the frontlines, or exploring new opportunities, remember: the future of work still requires people—just smarter, more adaptable, and future-ready ones.

Learn how Pluxee can help your organization thrive in the age of AI